We’ve all had customer services experiences that aren’t great. And hopefully we’ve all had some amazing customer service experiences, too. In my post, How Do Employees Affect Your Brand, I share a personal example of how the employees at the pediatric clinic where we take our sons make all the difference in the world in […]
A Lesson From Tiffany’s: Celebrate Every Purchase
A few weeks ago I went into Tiffany’s to buy a wedding gift for my Japanese host sister. Some background: – The wedding was last May (yes, I’m late and feeling very guilty), – I haven’t been into Tiffany’s in at least 10 years – My budget: no more than $50 – I figured it […]
